Support
Answers to the questions players ask most. If yours isn't here, email us and we'll get back to you.
Do I need a watch?
No. The whole game plays on an Android phone, using the phone's own step counter. A Wear OS watch adds the game on your wrist, with a buzz when a monster finds you.
How are my steps counted?
From the step counter built into your watch or phone, once you allow Stepfarer the Physical activity permission. Steps keep counting with the app closed. The game doesn't use your location.
Can I switch between my watch and my phone?
Yes. Sign in with the same Google account on both and they share one save. Your game plays on one device at a time: tap Start on a route, or Play it here, on whichever you're holding, and the game moves to it. The other one notices within a minute.
The app says my game is on another device
That device played last. Tap Play it here to bring the game to the one in your hand, and it carries on from that device's last save.
I bought gems and they haven't arrived
Gems are added once Google Play confirms the payment, usually within a minute. Open the shop to check again. If they still haven't arrived, email us your Google Play order number, which starts with GPA and is in the receipt Google emailed you.
How do I delete my account?
In the app, go to More, then Delete account. Without the app, use the delete account page. Either way your save and account are deleted at once.